General Policy and Terms:

We, the Foamco Industrial Group, are confident in the quality of our products and are always keen to provide the best after-sales services to our customers, including maintenance and product quality. 

Many products are also covered by warranties and the right to maintenance, replacement, or return, in accordance with the provisions of the Ministry of Commerce and Investment.
Good to know:

The warranty begins from the date of receipt. If there are any comments, the original purchase invoice must be presented as proof of purchase. A copy of the invoice is not relied upon to apply the warranty. This (exchange, return, and warranty) applies only to the first beneficiary and to all services provided by the company.

Exchange, Return, and Warranty Policy - Furniture Department (Mattresses, Sofas, and Beds)
 What products are covered by this warranty?

 10-year warranty
• This warranty covers defects in materials and manufacturing in the components of the mattresses and sofas shown below:

 The wooden frame of the sofas and beds. * Foam core found in foam mattresses and sofas
 Latex core found in latex and memory foam mattresses * Broken springs
• Bedroom and dining table warranty:
 The warranty covers general maintenance and fastening for two years, but does not include spare parts.
• Warranty service excludes (and does not include) defects resulting from:
 This warranty does not apply to products that have undergone external maintenance and are exposed to breakage, impacts, or scratches.
 This warranty does not apply to misuse or external factors (water, detergents).
 This warranty does not apply to products sold as is or as displayed.
 Fabric tears or unravelling of the stitching in mattresses and sofas.
 It does not apply to products if chemicals were used in cleaning, or if the fabric color was changed due to dirt or burning after use.
 The mattress was transported improperly, causing warping or distortion.
 Mattress springs sag when using a bed that is not designed for the mattress or does not have sufficient bars.
 Moisture and liquid spills: Any liquid leakage onto the mattress or bed will damage it.
 Used products (such as sheets, covers, pillows, and cushions).
 Gifts, accessories, lampshades, side tables, glassware, and carpets.

The company's exchange, return, or maintenance policy is subject to the following terms and conditions:

• Exchanges or returns are permitted within 3 days from the invoice date and before receiving the goods, and in the event of a manufacturing defect, provided that the goods are in their original condition upon receipt, are salable, intact, and have not been manufactured to the customer's specifications.
• Upon acceptance of the return of the goods and the amount paid, the company will transfer the amount to the beneficiary who issued the invoice within 10 business days using the same payment method and process.
• Upon acceptance of a return, if payment was made using an STC Pay, Visa, or MasterCard credit card, the company submits a return request to the card-issuing bank. The bank is responsible for processing the request and returning the amount to the customer's account linked to the card within a maximum period of 60 business days, in accordance with banking procedures.
• Upon acceptance of a return, if the amount was paid through platforms such as Tabby, Tamara, an online store, or any similar payment platform, the company submits a return request through the platform through which the payment was made. The platform is responsible for processing the request and returning the amount to the customer's account.
• Any product manufactured to the customer's preference and with specifications, designs, or sizes selected by the customer, or with a color change, addition, or modification, the customer is not entitled to request an exchange or refund within 3 days from the invoice date.
• Post-warranty maintenance service is subject to a financial value, and the financial value is estimated after the product is inspected.
• Maintenance is only available within the cities where the company's branches are located. If outside these cities, a delivery fee is charged. Products are received at the factory, a maintenance request is issued, and delivery is scheduled to take place within 15 to 30 days.
• If the customer does not receive the invoice contents within 5 days of the delivery date, a storage fee of 50 riyals per day is charged, provided that the storage period does not exceed 60 days. If this period expires and the customer has not received or requested delivery, the management reserves the right to take whatever action it deems appropriate with regard to the goods, without incurring any liability. The customer is not entitled to claim delivery of the order on the invoice or any compensation.
• If the invoice contents are not delivered to the customer and delivery is not possible for reasons personal to the customer, requiring a return and delivery at a later date, the customer will be charged a delivery fee of 250 riyals.
• If a refund is agreed upon after the delivery team arrives at the customer's location, the purchase amount will be refunded, minus the delivery cost. • If an order is delayed beyond the delivery date, the customer will be compensated with a 50 riyal voucher for each day of delay, up to a maximum of 20% of the original invoice amount for the unavailable product only. Compensation does not include weekends (Fridays and Saturdays), official holidays, or force majeure circumstances such as natural disasters, shipping conditions, or disruptions to shipping routes.
• If the customer makes a measurement error, whether inside the customer's home or on the way to the home, the company has the right to deduct an exchange and delivery fee.
• If the product cannot be delivered to the customer's home, the customer will be responsible for the crane or winch fees.
• Pillows and carpets cannot be exchanged or returned after the customer has received them.
• The company is not responsible for any defects or shortages after the customer has signed the delivery note.
• If the customer fails to receive the installation team by the date agreed upon with the customer, the company will charge the customer for transportation costs.